October 29 -30, 2024 | Miami

Enter the
CX Fast Lane

An exclusive event for contact center leaders looking to accelerate their AI goals

Register Now

Hear from industry leaders

Connect with senior executives as we unpack the trends reshaping customer service and share insights that will put your AI roadmap in the fast lane – and you in the driver's seat.

Kim Scott

Author, Radical Candor

Josh Wolff

Senior Director of Consumer
Support Operations at YouTube

Emil Michael

Former Chief Business
Officer at Uber

Harry Moseley

Former CTO of Zoom & Advisor

All speakers

  • Andrew Low Ah Kee

    CEO of Fanatics Commerce

  • Brien Mikell

    Director of Customer Engagement 
and Contact Center Operations at Love’s Travel Stops

  • Gadi Shamia

    CEO and Co-founder of Replicant

  • Camille Rosales

    CX Leader and Founder of Synervo Group

  • Namecca Parker

    General Manager of Paratransit/Access Link at New Jersey Transit

  • Karen Thomas

    VP of Clinical Solutions at CorVel

  • Benjamin Gleitzman

    CTO & Co-founder of Replicant

  • Emil Michael

    Former Chief Business Officer at Uber

  • Josh Wolff

    Senior Director of Consumer Support Operations at YouTube

  • Harry Moseley

    Former CTO of Zoom & Advisor

  • Oneishia Heard

    Operations Site Director at Americor

  • Lucas Melicoff-Byrnes

    Senior Director, Center Operations at Tivity Health

  • Meghna Suresh

    Head of Product at Replicant

  • Kim Wyszynski

    Director of Contact Center at Southwest Medical Imaging

  • Nigel Ponds

    Global Director of Resource Planning and Telephony at Fanatics

  • Vince Trotter

    Vice President, Client Success at National Debt Relief

  • Sophia Martinez

    Clinical Applications Specialist, 
Southwest Medical Imaging

  • Joe Russo

    AVP, Automotive Services at American Automobile Association (AAA)

  • Irati Hurtado

    Conversational AI Designer at Replicant

  • Kim Scott

    Author of Radical Candor

  • Eric Buesing

    Partner at McKinsey & Company

  • Stetson Wood

    Director of Engineering & Communications Domain Owner at Sunrun

  • Fred Fontes

    General Manager, Implementation and Delivery at Replicant

Embrace change in the heart of Miami

Build connections and share knowledge at the EAST Miami Hotel, located in the Brickell neighborhood among a cityscape of glittering skyscrapers overlooking Biscayne Bay.

Agenda

Learn from over a dozen sessions led by customer service leaders across diverse industries. Join us for two days filled with education, networking, and fun.

Why attend?

  • Network with other contact center innovators. 

  • Learn from real-world case studies and industry experts.

  • Be the first to see and experience new products as they are released.

  • Make connections and experience the Condé Nast-featured EAST Miami hotel.

Previous attendees

"It was super exciting being at Resolve, meeting our Replicant partners who are now also our friends, as well as meeting other industry leaders to see how they're using automation."

Lisa Rivier, Vice President,
Road Service Operations, AAA

    • Consumer Services

    • Healthcare

    • Insurance

    • Transportation

    • Travel and Hospitality

    • Contact Center Leaders

    • CX Leaders

    • Customer Care Leaders

    • Digital Transformation Leaders

    • CEOs, CFOs, CIOs

    • IT Leaders

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FAQs

  • Resolve Conference is an annual event bringing together the most innovative and forward-thinking contact center leaders for thought provoking discussions, authentic connections, and informative sessions on topics like AI, Large Language Models and the future of CX.

    • Discover how technologies like GenAI
are already making an impact on CX

    • Be the first to see game-changing products get released

    • Accelerate your automation strategy with proven insights from contact center innovators

    • Make new connections with an unforgettable experience at the Condé Nast-featured EAST Miami hotel

  • Registration is limited so please secure your spot ASAP.

  • There is no cost to attend the conference, but please register soon! We have reserved a block of hotel rooms at a discounted rate of $289/night at EAST Miami hotel Please book soon as we expect the room block to sell out.

  • The closest airport is Miami International which is 8 miles / 20 min drive from the EAST Miami Hotel. Taxi or Uber will be the best way to get to the hotel. Second option is Ft. Lauderdale Airport which is located 29 miles / 35 minute drive from the hotel.

  • The event takes place at EAST Miami Hotel and the conference rate is $289 per night plus tax. Use discount code: REPLI to receive the conference rate.

  • We can accommodate most dietary restrictions. At the time of registration, please note your specific dietary needs in the box provided or email us at email replicantevents@replicant.com.

  • A mixed-use development spanning more than 11 acres, Brickell City Centre is where brands and lifestyle meet. The 500,000 square-foot shopping center contains over 100 luxury brands and independent boutiques, a fine dining movie theater, as well as a variety of other culinary and entertainment options.

  • We are happy to answer all your questions. Please email us at replicantevents@replicant.com and we’ll get back to you right away.

See you at Resolve in Miami!

Register Now